Torrice Talk & Torrice Tech Talk
Episode 120 - Introduction to the Flair Puck Pro

Episode 120 - Introduction to the Flair Puck Pro

May 11, 2022

We welcome Johnny Anderson from Flair to Torrice Talk to introduce dealers to the Flair Puck Pro integrated control and the key features and benefits to the thermostat.

Tech Talk Episode 80 - Reading System Diagnostic Information

Tech Talk Episode 80 - Reading System Diagnostic Information

April 28, 2022

We welcome back Jacob Wright to break down what information can be seen by a dealer in diagnostics and how to read that information to make informed decisions on equipment.

Episode 119 - The Future of Connected Controls & Smart Home

Episode 119 - The Future of Connected Controls & Smart Home

April 27, 2022

We welcome Carri Norton and Michael Morey from Trane Technologies to discuss the future of connected controls, smart home and the Matter standard.

Tech Talk Episode 79 - Technical Tour of Dealer Remote Configuration

Tech Talk Episode 79 - Technical Tour of Dealer Remote Configuration

April 21, 2022

We welcome back Jacob Wright from Trane Technologies to take a tour of the technical aspects of Dealer Remote Configuration and answer some of the common questions technicians have about DRC.

Episode 118 - Learning Dealer Remote Configuration in Dealer Diagnostics

Episode 118 - Learning Dealer Remote Configuration in Dealer Diagnostics

April 20, 2022

We welcome back Paul Parish from Trane Technologies to educate dealers on the use and benefits of Dealer Remote Control, known as the DRC, while working in Dealer Diagnostics with smart thermostats.

Tech Talk Episode 78 - Installation & Setup Tips & Tricks for Connected Controls

Tech Talk Episode 78 - Installation & Setup Tips & Tricks for Connected Controls

April 14, 2022

We welcome Thomas Krugler, the Product Performance Specialist for Controls at Trane Technologies, to discuss installation and setup tips for smart thermostats. He also discusses how to work zoning into your connected controls, including his idea for "poor man's zoning" on non-communicating systems.

Episode 117: An Introduction to Smart Thermostats and the Home App

Episode 117: An Introduction to Smart Thermostats and the Home App

April 13, 2022

We welcome Michael Morey, the Product Manager for Thermostats at Trane Technologies, to introduce the full line of smart thermostats and the Trane and American Standard Home apps and discuss how this can help dealers.

Tech Talk Episode 77 - Basic Setup of Dealer Diagnostics

Tech Talk Episode 77 - Basic Setup of Dealer Diagnostics

April 7, 2022

We welcome Jacob Wright, the Technical Product Support Engineer for Diagnostics at Trane Technologies, to break down the technical aspects of setting up and using Dealer Diagnostics.

Episode 116: Why Start Selling Connected Controls & Smart Home

Episode 116: Why Start Selling Connected Controls & Smart Home

April 6, 2022

We welcome Paul Parish, Digital Adoption Manager at Trane Technologies, to Torrice Talk to discuss what benefits a dealer sees when starting to offer connected controls and smart home for Trane and American Standard Heating & Air Conditioning equipment.

Episode 115 - Introducing the Mitsubishi Electric FS Equipment Line

Episode 115 - Introducing the Mitsubishi Electric FS Equipment Line

March 23, 2022

We welcome Sean Gallagher, Area Sales Manager at Mistubishi Electric, to break down the features and benefits of the FS line of equipment. 

Episode 114 - Using Company Culture in Your Marketing

Episode 114 - Using Company Culture in Your Marketing

March 16, 2022

We welcome back Elaina Wellstead from Change HVAC Marketing to discuss how you can foster a better company culture and use that culture in your marketing efforts.

Episode 113 - Offering Extended Warranties on Mitsubishi Electric Equipment

Episode 113 - Offering Extended Warranties on Mitsubishi Electric Equipment

March 9, 2022

We welcome Tim Staniels from JB Warranties to Torrice Talk to discuss the benefits of offering extended labor warranties on all your Mitsubishi Electric Heating & Air Conditioning equipment.

Tech Talk Episode 76 - Installation Tips for ERV’s

Tech Talk Episode 76 - Installation Tips for ERV’s

March 3, 2022

Ken Gott is back to discuss some of his tips and tricks for installing ERV's in your customers homes.

Episode 112 - The Benefits of Rebranding

Episode 112 - The Benefits of Rebranding

March 2, 2022

We welcome back Elaina Wellstead, President of Change HVAC Marketing, to continue our branding discussion by looking at the benefits that comes from rebranding your HVAC company.

Episode 111 - The Basics of Rebranding

Episode 111 - The Basics of Rebranding

February 16, 2022

We welcome Elaina Wellstead, President of Change HVAC Marketing, to Torrice Talk to discuss the basics of rebranding your HVAC company and how small changes can take your brand to the next level.

Episode 110 - Updates to the Diamond Contractor Program & Scorecard

Episode 110 - Updates to the Diamond Contractor Program & Scorecard

February 9, 2022

We welcome Matt Tilas, Area Sales Manager in New Hampshire and Maine with Mitsubishi Electric Heating & Air Conditioning, to Torrice Talk to discuss changes and updates made in 2022 to the Diamond Contractor program and program scorecard.

Episode 109 - Targeted Hiring Campaigns with SearchKings

Episode 109 - Targeted Hiring Campaigns with SearchKings

February 2, 2022

We welcome Lorne Sederoff, VP of Training and Channel Development, and Mimi Valentim, Account Executive, from SearchKings to Torrice Talk to discuss targeted hiring campaigns with SearchKings and how these campaigns can benefit your HVAC company.

Tech Talk Episode 75 - Preparing for a Technical Support Call

Tech Talk Episode 75 - Preparing for a Technical Support Call

January 27, 2022

We welcome back Ken Gott to walk through what information is needed from the field before starting a technical support call with a member of our team.

Episode 108 - Changes to Google & Google Local Services in 2022

Episode 108 - Changes to Google & Google Local Services in 2022

January 26, 2022

We welcome back Lorne Sederoff, VP of Training and Channel Development at SearchKings, to discuss changes being made to the Google Local Services platform and how you can take advantage of these changes to help your standing on Google.

Tech Talk Episode 74 - The Dos & Don’ts of Flex Duct Installation

Tech Talk Episode 74 - The Dos & Don’ts of Flex Duct Installation

January 20, 2022

We welcome Ken Gott to Torrice Tech Talk to give his dos and don'ts along with installation tips for the installation of flex duct.

Tech Talk Episode 73 - Performing a Triple Evacuation

Tech Talk Episode 73 - Performing a Triple Evacuation

January 13, 2022

We welcome back Russell Lattime to discuss how to properly perform a triple evacuation and why it is so important.

Episode 107: An Introduction to Insperity

Episode 107: An Introduction to Insperity

December 22, 2021

We welcome Kyle Oliver from Insperity to Torrice Talk to discuss what benefits TCS and Customer Care dealers can leverage by using the Insperity ancillary benefit on their Elite Dealer Program benefits.

Episode 106 - Changes & Updates to the Customer Care & TCS Programs

Episode 106 - Changes & Updates to the Customer Care & TCS Programs

December 8, 2021

We welcome in Richard Rojo, the Elite Dealer Program Leader at Trane Technologies, to discuss the changes, updates and new benefits to the American Standard Customer Care and Trane TCS Elite Dealer Programs for 2022.

Episode 105: Introducing the New SGTorrice.com

Episode 105: Introducing the New SGTorrice.com

December 1, 2021

We are back with a special announcement about the new SGTorrice.com. Matt LaPan walks you through our new, more complete website and mobile app features.

Episode 104: Commercial Applications for the REME Halo & PHI Equipment

Episode 104: Commercial Applications for the REME Halo & PHI Equipment

August 11, 2021

We welcome back Jim Cherubini from Northway Group to discuss commercial indoor air quality applications for the REME Halo as well as other PHI-action IAQ equipment.

Tech Talk Episode 72 - Setting Up Accessories on Mitsubishi Electric Equipment Using a CN24 Relay Kit

Tech Talk Episode 72 - Setting Up Accessories on Mitsubishi Electric Equipment Using a CN24 Relay Kit

August 5, 2021

We welcome back Phil Valpey to discuss how to add accessories such as a humidifier or ERV to your Mitsubishi Electric Heating & Air Conditioning equipment by using a CN24 Relay Kit.

Episode 103: Exploring The Benefits of Working With EGIA

Episode 103: Exploring The Benefits of Working With EGIA

July 28, 2021

We welcome Jeff Matulich, VP of Marketing at EGIA, to Torrice Talk to discuss what EGIA offers HVAC contractors and how it can help grow your business. We also have an exciting show announcement related to EGIA's EPIC2021 event.

Tech Talk Episode 71: Advanced Checks for Failing Mitsubishi Electric Systems

Tech Talk Episode 71: Advanced Checks for Failing Mitsubishi Electric Systems

July 22, 2021

Phil Valpey is back to take you through more advanced checks on failing Mitsubishi Electric Heating & Air Conditioning equipment

Tech Talk Episode 70: Common Checks for Failing Mitsubishi Electric Systems

Tech Talk Episode 70: Common Checks for Failing Mitsubishi Electric Systems

July 8, 2021

Phil Valpey is back on Tech Talk to give you some of the common checks to make when you experience a failing Mitsubishi Electric Heating & Air Conditioning system in the field.

Episode 102: Integrating Your Quickbooks Data with Service Fusion and Baytek

Episode 102: Integrating Your Quickbooks Data with Service Fusion and Baytek

July 7, 2021

We welcome Jordan Bostic, the Partner Development Manager at Service Fusion as well as Judy Thornell, the President of Baytek, to discuss how Service Fusion has fully integrated their software with Quickbooks and how they work with Baytek to ensure a quick, seamless onboarding process for Quickbooks.

Episode 101: An Introduction to the Field Edge Platform

Episode 101: An Introduction to the Field Edge Platform

June 16, 2021

We welcome Jacob Kingdon and Dylan Walden from FieldEdge to discuss the FieldEdge Field Service Management platform and some of the advantages HVAC contractors have when switching to FieldEdge.

Episode 100: The Best of Torrice Talk’s 100 Episodes

Episode 100: The Best of Torrice Talk’s 100 Episodes

June 9, 2021

We celebrate 100 episodes of Torrice Talk by looking back at some of the best moments in podcast history.

Tech Talk Episode 69: A Deep Dive Into Spin Fin Coil Technology

Tech Talk Episode 69: A Deep Dive Into Spin Fin Coil Technology

June 3, 2021

We welcome Ray Rite from Trane Technologies to take a deeper look at spine fin technology and how Trane Technologies is using the technology to make a better, more efficient product.

Episode 99: Ductless IAQ Solutions Using PHI

Episode 99: Ductless IAQ Solutions Using PHI

June 2, 2021

We welcome back Jim Cherubini from Northway group to discuss an IAQ solution for ductless minisplits using PHI, the same action as the REME Halo.

Tech Talk Episode 68: An Introduction to the Symbio 700 Commercial Control

Tech Talk Episode 68: An Introduction to the Symbio 700 Commercial Control

May 20, 2021

We welcome in Ken Gott to have our first discussion on the new Symbio 700 commercial control.

Episode 98: Using Google Posts

Episode 98: Using Google Posts

May 19, 2021

We welcome in Amanda Woolums from The DAC Group to discuss what Google Posts are, how to use Google Posts and how they can help your Google ranking in local search.

Tech Talk Episode 67: Troubleshooting Expansion Valves

Tech Talk Episode 67: Troubleshooting Expansion Valves

May 13, 2021

We welcome back Phil Valpey to discuss troubleshooting thermostatic expansion valves - better known as TXV's - and electronic expansion valves - better known as EEV's or LEV's.

Episode 97: Massachusetts Venting Pipe Code Change Details

Episode 97: Massachusetts Venting Pipe Code Change Details

May 12, 2021

We welcome on Doug Hamilton to discuss the recent announcement from the Massachusetts Board of State Examiners of Plumbers and Gas Fitters to Fuel Gas Code, 248 CMR 5.00, impacting the materials that can be used for the venting of appliances by stating, "The only plastic piping which may be used for venting appliances shall be CPVC, polypropylene, and other pipes which have been product-accepted for that purpose by the Board."

Tech Talk Episode 66: Proper Line Set Installation Practices

Tech Talk Episode 66: Proper Line Set Installation Practices

May 6, 2021

Mark Guenthner is back, this week discussing proper installation practices for line sets in both unitary and ductless equipment.

Tech Talk Episode 65: Proper Duct Installation Practices

Tech Talk Episode 65: Proper Duct Installation Practices

April 29, 2021

We welcome back Mark Guenthner to give his insight into proper duct installation practices and how good ductwork installation can make or break your next job.

Episode 96: Relative Humidity & Viruses

Episode 96: Relative Humidity & Viruses

April 28, 2021

We welcome back Marc Marchillo from Aprilaire to discuss how viruses react in humidity and how having the proper relative humidity in your space can help slow the spread of viruses.

Tech Talk Episode 64: Proper Installation & Maintenance Practices for Anden Dehumidifiers

Tech Talk Episode 64: Proper Installation & Maintenance Practices for Anden Dehumidifiers

April 22, 2021

We welcome back Randy Lenz from Anden to give an overview of proper installation and maintenance practices for Anden dehumidifiers when installed in a grow room.

Episode 95: A Deep Dive Into the Anden Dehumidifier Line

Episode 95: A Deep Dive Into the Anden Dehumidifier Line

April 21, 2021

We take a deeper look at the full line of Anden dehumidifiers with Randy Lenz, the Product Application Engineer at Anden.

Tech Talk Episode 63 - An Introduction to Anden’s VLGR Technology

Tech Talk Episode 63 - An Introduction to Anden’s VLGR Technology

April 15, 2021

We continue our Anden discussion by welcoming in Chip Seidel, Director of Operations at Anden, to introduce their proprietary VLGR technology and explain how variable low grain refrigerant can lead to a better dehumidifier for any grow room.

Episode 94: An Introduction to the Anden Dehumidifier & Humidifier Line

Episode 94: An Introduction to the Anden Dehumidifier & Humidifier Line

April 14, 2021

We introduce the Anden line of grow room optimized dehumidifiers and humidifiers by welcoming East Coast Regional Manager at Anden, Victoria Aceves to Torrice Talk. She discusses what important differences go into the Anden line to ensure it is the ideal application for grow rooms and cultivation.

Tech Talk Episode 62: Preparing Your Rooftop Units for Summer

Tech Talk Episode 62: Preparing Your Rooftop Units for Summer

April 8, 2021

We welcome back Ken Gott to discuss tips for yearly maintenance and system checks you should be making when preparing commercial rooftop units for summer.

Episode 93: Discussing Whole Home Dehumidification

Episode 93: Discussing Whole Home Dehumidification

April 7, 2021

We welcome Marc Marchillo, Corporate Training Manager at Aprilaire, to discuss the benefits of whole home dehumidification and how Aprilaire can help you start selling more dehumidifiers.

Tech Talk Episode 61: Stock Your Tech Bag for Cooling Season

Tech Talk Episode 61: Stock Your Tech Bag for Cooling Season

April 2, 2021

We continue our discussion on stocking up for cooling season by welcoming in John Souza from S. G. Torrice to talk about what needs to be taken out of your bag, and what needs to go in to work on cooling equipment.

Episode 92 (Part 2): Stock Your Truck for Commercial Cooling Season

Episode 92 (Part 2): Stock Your Truck for Commercial Cooling Season

April 1, 2021

In part two of our cooling season stock discussion, Jay Seitz from Trane Technologies is back to discuss what you should have on your trucks or in your warehouses when working on commercial equipment ahead of this cooling season.

Episode 92 (Part 1): Stock Your Trucks for Cooling Season

Episode 92 (Part 1): Stock Your Trucks for Cooling Season

March 31, 2021

We welcome back Jay Seitz, the Northeast Regional Manager for Independent Distribution representing all American Standard and Trane Equipment and Parts at Trane Technologies, to talk about what stock you need on your trucks and in your warehouses to start cooling season. Plus we discuss preseason buys and selling IAQ items as the season begins.

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