Torrice Talk & Torrice Tech Talk
Episode 132: The Value of Learning How to Use Wrightsoft Software

Episode 132: The Value of Learning How to Use Wrightsoft Software

September 28, 2022

We welcome Alex Meaney from Mean HVAC to discuss the benefits of learning how to use Wrightsoft software and how bringing these calculations in-house can help improve your HVAC business.

Tech Talk Episode 81 - Basic Technician Functions with Mitsubishi Electric

Tech Talk Episode 81 - Basic Technician Functions with Mitsubishi Electric

September 22, 2022

We welcome Ed Fish from Mitsubishi Electric to Torrice Tech Talk to go over basic skills and functions needed for technicians before going to a call involving Mitsubishi Electric equipment.

Episode 131: An Introduction to the SERA Platform & Partnership with JB Warranties

Episode 131: An Introduction to the SERA Platform & Partnership with JB Warranties

September 21, 2022

We welcome AJ Jones from SERA and Kevin Thornton from JB Warranties to Torrice Talk to introduce the SERA field service management platform and announce an exclusive partnership between SERA and JB Warranties.

Episode 130: Maintenance Plan Annuity Plans for Technicians

Episode 130: Maintenance Plan Annuity Plans for Technicians

September 15, 2022

Doug Little from Payzerware is back for part two of our maintenance plan discussion. This time, Doug is discussing the innovative annuity plan to incentivize technicians to sell more maintenance agreements and make money doing it.

Episode 129: Using Maintenance Plans to Predict Forward-Looking Revenue

Episode 129: Using Maintenance Plans to Predict Forward-Looking Revenue

September 14, 2022

We welcome Doug Little from Payzerware back to Torrice Talk to discuss how administering a maintenance plan program can help your HVAC company predict forward-looking revenue.

Episode 128: Analyzing HVAC Technology and the Doomsday Clock

Episode 128: Analyzing HVAC Technology and the Doomsday Clock

September 7, 2022

Doug Little, President at Payzerware, joins Torrice Talk to discuss why HVAC companies need to be leveraging technology and introduces the "doomsday clock" theory for dealers and how soon your company could be affected by it.

Episode 127 - An Introduction to the TransparenSEE Dashboard

Episode 127 - An Introduction to the TransparenSEE Dashboard

August 31, 2022

We welcome back Amanda Woolums from the DAC Group to discuss the TransparenSEE dashboard and how dealers can use it to help their review management and local presence.

Episode 126: Introducing the Airzone Aidoo

Episode 126: Introducing the Airzone Aidoo

August 10, 2022

We welcome Victoria Garcia Massimo, North America Operations Manager at Airzone, to Torrice Talk to introduce dealers to the Aidoo WiFi and the Aidoo Pro controller by discussing the benefits of using the Aidoo platform to integrate your ductless units.

Episode 125: Maximizing Your Digital Advertising During the Busy Season

Episode 125: Maximizing Your Digital Advertising During the Busy Season

July 13, 2022

We welcome back Lorne Sederoff from SearchKings to discuss how shifting your digital strategy during the summer months can help your company maximize your digital advertising spend in the busy season and set you up for success when business slows back down.

Episode 124 - Discussing the NAVAC Tool Line

Episode 124 - Discussing the NAVAC Tool Line

July 6, 2022

We welcome back Warren Little from Williston-Allen Associates to discuss the line of refrigeration tools from NAVAC.

Episode 123: Introducing NAVAC Vacuum Pumps

Episode 123: Introducing NAVAC Vacuum Pumps

June 22, 2022

We welcome Warren Little, Regional Sales Manager at Williston-Allen Associates, to Torrice Talk to introduce the line of NAVAC vacuum pumps and explain why they are the premier choice for pumps.

Episode 122 - Breaking Down the 2023 DOE Changes for Residential Equipment

Episode 122 - Breaking Down the 2023 DOE Changes for Residential Equipment

June 9, 2022

We welcome Chris Hoskeer, Director of Commercial Sales and Vendor Relations at S. G. Torrice, back to Torrice Talk to discuss the changes made by the US Department of Energy for residential HVAC equipment.

Episode 121: Breaking Down the 2023 DOE Changes for Commercial Equipment

Episode 121: Breaking Down the 2023 DOE Changes for Commercial Equipment

June 8, 2022

We welcome Chris Hoskeer, Director of Commercial Sales and Vendor Relations at S. G. Torrice, to Torrice Talk to break down the efficiency changes made by the US Department of Energy for commercial HVAC equipment and what it means for dealers.

Episode 120 - Introduction to the Flair Puck Pro

Episode 120 - Introduction to the Flair Puck Pro

May 11, 2022

We welcome Johnny Anderson from Flair to Torrice Talk to introduce dealers to the Flair Puck Pro integrated control and the key features and benefits to the thermostat.

Tech Talk Episode 80 - Reading System Diagnostic Information

Tech Talk Episode 80 - Reading System Diagnostic Information

April 28, 2022

We welcome back Jacob Wright to break down what information can be seen by a dealer in diagnostics and how to read that information to make informed decisions on equipment.

Episode 119 - The Future of Connected Controls & Smart Home

Episode 119 - The Future of Connected Controls & Smart Home

April 27, 2022

We welcome Carri Norton and Michael Morey from Trane Technologies to discuss the future of connected controls, smart home and the Matter standard.

Tech Talk Episode 79 - Technical Tour of Dealer Remote Configuration

Tech Talk Episode 79 - Technical Tour of Dealer Remote Configuration

April 21, 2022

We welcome back Jacob Wright from Trane Technologies to take a tour of the technical aspects of Dealer Remote Configuration and answer some of the common questions technicians have about DRC.

Episode 118 - Learning Dealer Remote Configuration in Dealer Diagnostics

Episode 118 - Learning Dealer Remote Configuration in Dealer Diagnostics

April 20, 2022

We welcome back Paul Parish from Trane Technologies to educate dealers on the use and benefits of Dealer Remote Control, known as the DRC, while working in Dealer Diagnostics with smart thermostats.

Tech Talk Episode 78 - Installation & Setup Tips & Tricks for Connected Controls

Tech Talk Episode 78 - Installation & Setup Tips & Tricks for Connected Controls

April 14, 2022

We welcome Thomas Krugler, the Product Performance Specialist for Controls at Trane Technologies, to discuss installation and setup tips for smart thermostats. He also discusses how to work zoning into your connected controls, including his idea for "poor man's zoning" on non-communicating systems.

Episode 117: An Introduction to Smart Thermostats and the Home App

Episode 117: An Introduction to Smart Thermostats and the Home App

April 13, 2022

We welcome Michael Morey, the Product Manager for Thermostats at Trane Technologies, to introduce the full line of smart thermostats and the Trane and American Standard Home apps and discuss how this can help dealers.

Tech Talk Episode 77 - Basic Setup of Dealer Diagnostics

Tech Talk Episode 77 - Basic Setup of Dealer Diagnostics

April 7, 2022

We welcome Jacob Wright, the Technical Product Support Engineer for Diagnostics at Trane Technologies, to break down the technical aspects of setting up and using Dealer Diagnostics.

Episode 116: Why Start Selling Connected Controls & Smart Home

Episode 116: Why Start Selling Connected Controls & Smart Home

April 6, 2022

We welcome Paul Parish, Digital Adoption Manager at Trane Technologies, to Torrice Talk to discuss what benefits a dealer sees when starting to offer connected controls and smart home for Trane and American Standard Heating & Air Conditioning equipment.

Episode 115 - Introducing the Mitsubishi Electric FS Equipment Line

Episode 115 - Introducing the Mitsubishi Electric FS Equipment Line

March 23, 2022

We welcome Sean Gallagher, Area Sales Manager at Mistubishi Electric, to break down the features and benefits of the FS line of equipment. 

Episode 114 - Using Company Culture in Your Marketing

Episode 114 - Using Company Culture in Your Marketing

March 16, 2022

We welcome back Elaina Wellstead from Change HVAC Marketing to discuss how you can foster a better company culture and use that culture in your marketing efforts.

Episode 113 - Offering Extended Warranties on Mitsubishi Electric Equipment

Episode 113 - Offering Extended Warranties on Mitsubishi Electric Equipment

March 9, 2022

We welcome Tim Staniels from JB Warranties to Torrice Talk to discuss the benefits of offering extended labor warranties on all your Mitsubishi Electric Heating & Air Conditioning equipment.

Tech Talk Episode 76 - Installation Tips for ERV’s

Tech Talk Episode 76 - Installation Tips for ERV’s

March 3, 2022

Ken Gott is back to discuss some of his tips and tricks for installing ERV's in your customers homes.

Episode 112 - The Benefits of Rebranding

Episode 112 - The Benefits of Rebranding

March 2, 2022

We welcome back Elaina Wellstead, President of Change HVAC Marketing, to continue our branding discussion by looking at the benefits that comes from rebranding your HVAC company.

Episode 111 - The Basics of Rebranding

Episode 111 - The Basics of Rebranding

February 16, 2022

We welcome Elaina Wellstead, President of Change HVAC Marketing, to Torrice Talk to discuss the basics of rebranding your HVAC company and how small changes can take your brand to the next level.

Episode 110 - Updates to the Diamond Contractor Program & Scorecard

Episode 110 - Updates to the Diamond Contractor Program & Scorecard

February 9, 2022

We welcome Matt Tilas, Area Sales Manager in New Hampshire and Maine with Mitsubishi Electric Heating & Air Conditioning, to Torrice Talk to discuss changes and updates made in 2022 to the Diamond Contractor program and program scorecard.

Episode 109 - Targeted Hiring Campaigns with SearchKings

Episode 109 - Targeted Hiring Campaigns with SearchKings

February 2, 2022

We welcome Lorne Sederoff, VP of Training and Channel Development, and Mimi Valentim, Account Executive, from SearchKings to Torrice Talk to discuss targeted hiring campaigns with SearchKings and how these campaigns can benefit your HVAC company.

Tech Talk Episode 75 - Preparing for a Technical Support Call

Tech Talk Episode 75 - Preparing for a Technical Support Call

January 27, 2022

We welcome back Ken Gott to walk through what information is needed from the field before starting a technical support call with a member of our team.

Episode 108 - Changes to Google & Google Local Services in 2022

Episode 108 - Changes to Google & Google Local Services in 2022

January 26, 2022

We welcome back Lorne Sederoff, VP of Training and Channel Development at SearchKings, to discuss changes being made to the Google Local Services platform and how you can take advantage of these changes to help your standing on Google.

Tech Talk Episode 74 - The Dos & Don’ts of Flex Duct Installation

Tech Talk Episode 74 - The Dos & Don’ts of Flex Duct Installation

January 20, 2022

We welcome Ken Gott to Torrice Tech Talk to give his dos and don'ts along with installation tips for the installation of flex duct.

Tech Talk Episode 73 - Performing a Triple Evacuation

Tech Talk Episode 73 - Performing a Triple Evacuation

January 13, 2022

We welcome back Russell Lattime to discuss how to properly perform a triple evacuation and why it is so important.

Episode 107: An Introduction to Insperity

Episode 107: An Introduction to Insperity

December 22, 2021

We welcome Kyle Oliver from Insperity to Torrice Talk to discuss what benefits TCS and Customer Care dealers can leverage by using the Insperity ancillary benefit on their Elite Dealer Program benefits.

Episode 106 - Changes & Updates to the Customer Care & TCS Programs

Episode 106 - Changes & Updates to the Customer Care & TCS Programs

December 8, 2021

We welcome in Richard Rojo, the Elite Dealer Program Leader at Trane Technologies, to discuss the changes, updates and new benefits to the American Standard Customer Care and Trane TCS Elite Dealer Programs for 2022.

Episode 105: Introducing the New SGTorrice.com

Episode 105: Introducing the New SGTorrice.com

December 1, 2021

We are back with a special announcement about the new SGTorrice.com. Matt LaPan walks you through our new, more complete website and mobile app features.

Episode 104: Commercial Applications for the REME Halo & PHI Equipment

Episode 104: Commercial Applications for the REME Halo & PHI Equipment

August 11, 2021

We welcome back Jim Cherubini from Northway Group to discuss commercial indoor air quality applications for the REME Halo as well as other PHI-action IAQ equipment.

Tech Talk Episode 72 - Setting Up Accessories on Mitsubishi Electric Equipment Using a CN24 Relay Kit

Tech Talk Episode 72 - Setting Up Accessories on Mitsubishi Electric Equipment Using a CN24 Relay Kit

August 5, 2021

We welcome back Phil Valpey to discuss how to add accessories such as a humidifier or ERV to your Mitsubishi Electric Heating & Air Conditioning equipment by using a CN24 Relay Kit.

Episode 103: Exploring The Benefits of Working With EGIA

Episode 103: Exploring The Benefits of Working With EGIA

July 28, 2021

We welcome Jeff Matulich, VP of Marketing at EGIA, to Torrice Talk to discuss what EGIA offers HVAC contractors and how it can help grow your business. We also have an exciting show announcement related to EGIA's EPIC2021 event.

Tech Talk Episode 71: Advanced Checks for Failing Mitsubishi Electric Systems

Tech Talk Episode 71: Advanced Checks for Failing Mitsubishi Electric Systems

July 22, 2021

Phil Valpey is back to take you through more advanced checks on failing Mitsubishi Electric Heating & Air Conditioning equipment

Tech Talk Episode 70: Common Checks for Failing Mitsubishi Electric Systems

Tech Talk Episode 70: Common Checks for Failing Mitsubishi Electric Systems

July 8, 2021

Phil Valpey is back on Tech Talk to give you some of the common checks to make when you experience a failing Mitsubishi Electric Heating & Air Conditioning system in the field.

Episode 102: Integrating Your Quickbooks Data with Service Fusion and Baytek

Episode 102: Integrating Your Quickbooks Data with Service Fusion and Baytek

July 7, 2021

We welcome Jordan Bostic, the Partner Development Manager at Service Fusion as well as Judy Thornell, the President of Baytek, to discuss how Service Fusion has fully integrated their software with Quickbooks and how they work with Baytek to ensure a quick, seamless onboarding process for Quickbooks.

Episode 101: An Introduction to the Field Edge Platform

Episode 101: An Introduction to the Field Edge Platform

June 16, 2021

We welcome Jacob Kingdon and Dylan Walden from FieldEdge to discuss the FieldEdge Field Service Management platform and some of the advantages HVAC contractors have when switching to FieldEdge.

Episode 100: The Best of Torrice Talk’s 100 Episodes

Episode 100: The Best of Torrice Talk’s 100 Episodes

June 9, 2021

We celebrate 100 episodes of Torrice Talk by looking back at some of the best moments in podcast history.

Tech Talk Episode 69: A Deep Dive Into Spin Fin Coil Technology

Tech Talk Episode 69: A Deep Dive Into Spin Fin Coil Technology

June 3, 2021

We welcome Ray Rite from Trane Technologies to take a deeper look at spine fin technology and how Trane Technologies is using the technology to make a better, more efficient product.

Episode 99: Ductless IAQ Solutions Using PHI

Episode 99: Ductless IAQ Solutions Using PHI

June 2, 2021

We welcome back Jim Cherubini from Northway group to discuss an IAQ solution for ductless minisplits using PHI, the same action as the REME Halo.

Tech Talk Episode 68: An Introduction to the Symbio 700 Commercial Control

Tech Talk Episode 68: An Introduction to the Symbio 700 Commercial Control

May 20, 2021

We welcome in Ken Gott to have our first discussion on the new Symbio 700 commercial control.

Episode 98: Using Google Posts

Episode 98: Using Google Posts

May 19, 2021

We welcome in Amanda Woolums from The DAC Group to discuss what Google Posts are, how to use Google Posts and how they can help your Google ranking in local search.

Tech Talk Episode 67: Troubleshooting Expansion Valves

Tech Talk Episode 67: Troubleshooting Expansion Valves

May 13, 2021

We welcome back Phil Valpey to discuss troubleshooting thermostatic expansion valves - better known as TXV's - and electronic expansion valves - better known as EEV's or LEV's.

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