Torrice Talk & Torrice Tech Talk
Episode 57 - Forecasting the HVAC Industry with John Hofmann

Episode 57 - Forecasting the HVAC Industry with John Hofmann

February 26, 2020

We welcome John Hofmann, VP of Independent Distribution for American Standard and Trane, to Torrice talk to discuss an industry forecast. John discusses Trane Technologies, where he sees the HVAC industry evolving in the 2020's and much more!

Episode 56 - Discovering the RenewAire Line of ERV’s

Episode 56 - Discovering the RenewAire Line of ERV’s

February 12, 2020

We welcome Rich Bialobrzewski from RST Thermal onto Torrice Talk to discuss RenewAire products, centering our discussion around Energy Recovery Ventilators (ERV's).

Episode 55: Using Social Media as an Advertising Platform

Episode 55: Using Social Media as an Advertising Platform

February 5, 2020

We analyze how to properly use social media as an advertising tool by welcoming in both Elaina Wellstead and Jeannie Steinbuch from EB&L marketing. We discuss how to create audiences, what to include in ads and more!

Episode 54 - Key Advantages & Specifications of RunTru Furnaces

Episode 54 - Key Advantages & Specifications of RunTru Furnaces

January 31, 2020

We dive into the furnace line for RunTru by Trane, and welcome Kellie Lindenmoyer from Trane to help discuss key features, specs and advantages of the RunTru line of furnaces. Trane and RunTru are trademarks of Trane in the U.S. and other countries.

Episode 53: Key Advantages & Specifications of RunTru Outdoor Units

Episode 53: Key Advantages & Specifications of RunTru Outdoor Units

January 22, 2020

We take a deep dive into outdoor units for RunTru by Trane by exploring the key advantages and specifications of RunTru's Air Conditioners and Heat Pumps.

Episode 52: Why Choose RunTru by Trane

Episode 52: Why Choose RunTru by Trane

January 15, 2020

We continue our discussion on RunTru by Trane by welcoming Patrick Van Deventer back to Torrice Talk. This week, we discuss product features, key benefits of the RunTru product line and the new warranty program.

Episode 51 - Introduction to RunTru by Trane

Episode 51 - Introduction to RunTru by Trane

January 8, 2020

We introduce you to RunTru by Trane on our latest podcast. To do so, we welcome Patrick Van Deventer from Trane as he introduces the newest value equipment line that is backed by Trane.

Episode 50: The Fundamentals of Great Customer Service (Part 2)

Episode 50: The Fundamentals of Great Customer Service (Part 2)

December 18, 2019

We welcome Patty Gillette from Mitsubishi Electric back for part two of our customer service discussion where we break down the best way to set appointments and close calls with potential customers.

Episode 49: The Fundamentals of Great Customer Service (Part 1)

Episode 49: The Fundamentals of Great Customer Service (Part 1)

December 11, 2019

We explore the fundamentals of great customer service with Patty Gillette, Northeast Channel Marketing Manager for Mitsubishi Electric. In part one, we define a customer and go through the 10 rules to abide by in customer service.

Episode 48: Discovering the Google Local Services Platform with SearchKings

Episode 48: Discovering the Google Local Services Platform with SearchKings

December 4, 2019

We welcome Lorne Sederoff from SearchKings to Torrice Talk to introduce HVAC dealers to SearchKings and discuss the Google Local Services program and the Google Guarantee program to help dealers get more leads and "spend their money on their own terms, not Google's".