Torrice Talk & Torrice Tech Talk
Episode 42: Examining the ServiceTitan Platform

Episode 42: Examining the ServiceTitan Platform

August 21, 2019

We examine the features and services of the ServiceTitan platform to show how it will help your company run more efficiently and lead to more profits. We welcome Garrett Cross from ServiceTitan and John Eccleston of S. G. Torrice to the podcast to explain the platform.

Episode 41: Exploring the S9 & S8 Series Furnaces

Episode 41: Exploring the S9 & S8 Series Furnaces

August 14, 2019

Don Garside is back to help dealers explore the key features and benefits of the S9 & S8 Series furnaces for Trane & American Standard.

Tech Talk Episode 41 - Detecting, Repairing & Preventing Refrigeration Leaks

Tech Talk Episode 41 - Detecting, Repairing & Preventing Refrigeration Leaks

August 8, 2019

Russell Lattime is back to walk through the proper procedure for testing, repairing and preventing refrigeration leaks within your HVAC system.

Episode 40: Exploring & Understanding the Podium Platform

Episode 40: Exploring & Understanding the Podium Platform

August 7, 2019

We bring Director of Sales for Home Services at Podium. Matt Chambers, in to Torrice Talk to discuss the Podium platform and how it can help your company grow and become more convenient for customers to reach.

Tech Talk Episode 40: Correct Electrical Testing in Your HVAC Equipment

Tech Talk Episode 40: Correct Electrical Testing in Your HVAC Equipment

August 1, 2019

Phil Valpey is back to help you ensure you are performing the correct electrical tests in your HVAC equipment.

Tech Talk Episode 39: Post-Install Benefits and Features of the 724 Thermostat

Tech Talk Episode 39: Post-Install Benefits and Features of the 724 Thermostat

July 25, 2019

Ken Gott is back on Torrice Tech Talk to discuss the benefits and features of the 724 thermostat for American Standard and Trane.

Episode 39: Zoned Comfort Solutions

Episode 39: Zoned Comfort Solutions

July 24, 2019

We discuss how dealers can mix ducted and ductless Mitsubishi Electric Cooling & Heating equipment in a Zoned Comfort Solution to create a more efficient home with Chris Morin - Area Manager at Mitsubishi Electric.

Tech Talk Episode 38 - The Importance of Continued Technical Training

Tech Talk Episode 38 - The Importance of Continued Technical Training

July 18, 2019

We discuss the importance of continued technical training and the benefits to you company and technicians with Mark Guenthner on this Torrice Tech Talk.

Episode 38: Ductless in New Construction

Episode 38: Ductless in New Construction

July 17, 2019

We explore using ductless equipment in new construction applications and the advantages it can bring dealers, developers and end users with Roger Willett, New England Regional Sales Manager for Mitsubishi Electric Cooling & Heating.

Tech Talk Episode 37: Advanced Setting on Kumo Cloud & Kumo Station

Tech Talk Episode 37: Advanced Setting on Kumo Cloud & Kumo Station

July 10, 2019

Ken Gott is back to walk you through setting up the advanced settings on your Mitsubishi Electric Kumo Cloud & Kumo Station connected controls.

Tech Talk Episode 36: The Importance of Heat Load Calculations

Tech Talk Episode 36: The Importance of Heat Load Calculations

June 27, 2019

We discuss why it is so important to get a heat load calculation - either a Manual J or Manual S - before installing any HVAC job with Mark Guenthner.

Episode 37: The Importance of Retargeting Existing Customers

Episode 37: The Importance of Retargeting Existing Customers

June 26, 2019

It is vital to the success of your business to market to your existing customer base and keep those customers engaged. We welcome Dan Bolt of BlueWing and S. G. Torrice Company Territory Manager John Eccleston to Torrice Talk to explain why, and how to do it effectively.

Tech Talk Episode 35: Avoiding Common Kumo Cloud & Kumo Station Mistakes

Tech Talk Episode 35: Avoiding Common Kumo Cloud & Kumo Station Mistakes

June 20, 2019

Ken Gott is back to give technicians a quick refresher course and provide new troubleshooting tips when installing Mitsubishi Electric's Kumo Cloud and/or Kumo Station connected controls.

Episode 36: Exploring the M-Series & P-Series Equipment Lines

Episode 36: Exploring the M-Series & P-Series Equipment Lines

June 19, 2019

Chris Morin, Area Manager for Mitsubishi Electric, joins Torrice Talk to discuss key advantages and features of M-Series and P-Series equipment for Mitsubishi Electric Cooling & Heating.

Tech Talk Episode 34: Testing Thermostatic Expansion Valves

Tech Talk Episode 34: Testing Thermostatic Expansion Valves

June 13, 2019

Phil Valpey is back to discuss the temperature and pressure measurements needed to test a thermostatic expansion valve in air conditioners.

Episode 35: The Benefits of Flame-Free Brazing

Episode 35: The Benefits of Flame-Free Brazing

June 12, 2019

We talk with Chris Morley of Morley Associates to explore the benefits of flame-free brazing options and the Zoomlock set of tools that can help perform this task.

Episode 34 - The State of Mitsubishi Electric & the Ductless Market

Episode 34 - The State of Mitsubishi Electric & the Ductless Market

May 29, 2019

We welcome Steve O'Brien, the Senior Vice President of Residential and Commercial Business at Mitsubishi Electric Trane, to "Torrice Talk" to discuss the state of Mitsubishi Electric, the ductless market and the future of ductless.

Tech Talk Episode 33: Setting Up the MRCH1

Tech Talk Episode 33: Setting Up the MRCH1

May 23, 2019

We welcome back Mark Guenthner to help walk you through setting up the MRCH1 and pairing it with your Mitsubishi Electric equipment.

Episode 33: Using the Mitsubishi Electric Diamond Contractor Program

Episode 33: Using the Mitsubishi Electric Diamond Contractor Program

May 22, 2019

We welcome Joe Wood of Boston Standard & New England Ductless to discuss the benefits of having both of his companies be Mitsubishi Electric Cooling & Heating Diamond Contractors, and how he utilizes the Diamond Elite program in his businesses.

Tech Talk Episode 32: Kumo Station Basic Setup & Installation

Tech Talk Episode 32: Kumo Station Basic Setup & Installation

May 15, 2019

We walk you through the setup and installation of Mitsubishi Electric's Kumo Station with Ken Gott on this "Torrice Tech Talk".

Tech Talk Episode 31: Installing the Kumo Cloud Wireless Temperature & Humidity Sensor

Tech Talk Episode 31: Installing the Kumo Cloud Wireless Temperature & Humidity Sensor

May 9, 2019

Now that your Kumo Cloud Wireless Interfaces are installed, Ken Gott is back to walk you through setting up and installing the wireless temperature and humidity sensor to have your Mitsubishi Electric system working at optimal levels.

Episode 32: Exploring Aprilaire’s Product Offering

Episode 32: Exploring Aprilaire’s Product Offering

May 8, 2019

We discuss the IAQ product offering from Aprialire by welcoming Kevin Durkin - New England District Sales Manager for Aprilaire - to Torrice Talk.

Tech Talk Episode 30: Kumo Cloud Basic Setup & Installation

Tech Talk Episode 30: Kumo Cloud Basic Setup & Installation

May 1, 2019

Ken Gott is back to walk you through the basic setup and installation of Mitsubishi Electric Cooling & Heating's Kumo Cloud wireless interfaces on "Torrice Tech Talk".

Tech Talk Episode 29: Zoning Setup on 1050 Connected Controls

Tech Talk Episode 29: Zoning Setup on 1050 Connected Controls

April 25, 2019

Last week, Phil Valpey taught you to set up a 1050 connected control. This week he is back on "Torrice Tech Talk" to teach you how to set up zoning on the same 1050 control.

Episode 31: Benefits of Using Flat Rate Pricing

Episode 31: Benefits of Using Flat Rate Pricing

April 24, 2019

We discuss the benefits of using flat rate pricing for your HVAC service with Jay Sackett from Coolfront Technologies to help your company garner more trust with customers and make more money.

Tech Talk Episode 28 - Installation & Setup of 1050 Connected Controls

Tech Talk Episode 28 - Installation & Setup of 1050 Connected Controls

April 18, 2019

Phil Valpey is back to walk you through the proper installation and setup of the 1050, aka the AccuLink or ComfortLink, connected control for your system.

Episode 30: Branding Your HVAC Company

Episode 30: Branding Your HVAC Company

April 17, 2019

We welcome back Elaina Burdick of EB&L Marketing to help you learn the correct way to brand your HVAC company and avoid marketing cliches.

Tech Talk Episode 27: Cooling Season Maintenance for Unitary Air Conditioners

Tech Talk Episode 27: Cooling Season Maintenance for Unitary Air Conditioners

April 11, 2019

We welcome Mark Guenthner back to "Torrice Tech Talk" to discuss cooling season maintenance for your Trane and American Standard air conditioners ahead of the summer rush.

Episode 29: Meet Our New Sales Managers

Episode 29: Meet Our New Sales Managers

April 10, 2019

On this "Torrice Talk" we introduce you to our two new sales managers at the S. G. Torrice Company - Chad Baril and Scott Adler.

Tech Talk Episode 26 - Kumo Cloud Internet Connectivity Setup & Troubleshooting

Tech Talk Episode 26 - Kumo Cloud Internet Connectivity Setup & Troubleshooting

April 3, 2019

On a special episode of "Torrice Tech Talk", Ken Gott joins us to discuss setting up and troubleshooting the internet connection needed for Mitsubishi Electric Cooling & Heating's Kumo Cloud and Kumo Station connected controls - a problem facing many dealers installing Mitsubishi Electric equipment.

Tech Talk Episode  25 - Installing a Hydronic Heater on a TAM9 Air Handler

Tech Talk Episode 25 - Installing a Hydronic Heater on a TAM9 Air Handler

March 28, 2019

We welcome Ken Gott back to "Torrice Tech Talk" to discuss the installation of a hydronic heater on a TAM9 air handler for American Standard and Trane.

Episode 28: Taking Advantage of the Local Presence Management Tool with the DAC Group

Episode 28: Taking Advantage of the Local Presence Management Tool with the DAC Group

March 27, 2019

We welcome David Mabry from The DAC Group to "Torrice Talk" to discuss the advantages of using the Local Presence Management Tool with the DAC Group - a program that manages the local presence and location management on Google, and many other platforms.

Tech Talk Episode 24: Cooling Season Maintenance for M-Series & P-Series Equipment

Tech Talk Episode 24: Cooling Season Maintenance for M-Series & P-Series Equipment

March 21, 2019

We welcome Russell Lattime back to "Torrice Tech Talk" to discuss the maintenance needed for Mitsubishi Electric Cooling & Heating M-Series and P-Series equipment ahead of cooling season.

Episode 27: Learning the Benefits of Nexia Integrated Controls

Episode 27: Learning the Benefits of Nexia Integrated Controls

March 20, 2019

We welcome in Devoe Ward, Business Development Manager for Nexia, to discuss all of the benefits of using Nexia Integrated Controls on your American Standard and Trane equipment. He also discusses how Nexia as a whole-home solution and can create a smart home ecosystem in your home.

Tech Talk Episode 23: Proper Filter Replacement

Tech Talk Episode 23: Proper Filter Replacement

March 14, 2019

Mark Guenthner is back on "Torrice Tech Talk" to remind you about proper filter replacement and maintenance to make sure your system is running at peak efficiency.

Episode 26 - Discussing The Platinum 19/XV19 Low Profile Heat Pump

Episode 26 - Discussing The Platinum 19/XV19 Low Profile Heat Pump

March 13, 2019

We welcome Don Garside back to "Torrice Talk" to discuss the 19-SEER, low profile heat pumps from Trane & American Standard - The Platinum 19 and the XV19. He walks through applications, benefits and specifics for these units, and why you should start installing them.

Tech Talk Episode 22: Troubleshooting the Cooling System on a ReliaTel Controlled Rooftop

Tech Talk Episode 22: Troubleshooting the Cooling System on a ReliaTel Controlled Rooftop

March 7, 2019

Last week, we discussed troubleshooting the heating system on a ReliaTel controlled rooftop unit. This week, Ken Gott is back on "Torrice Tech Talk" to discuss troubleshooting the cooling system on a ReliaTel controlled rooftop unit.

Episode 25: Reviewing the Benefits of the Mitsubishi Electric Diamond Contractor Program

Episode 25: Reviewing the Benefits of the Mitsubishi Electric Diamond Contractor Program

March 6, 2019

On this "Torrice Talk" we discuss the benefits of being a Mitsubishi Electric Cooling & Heating Diamond Contractor, and the steps to take to get involved in the different levels of the program with Brian Cristman of Mitsubishi Electric Trane HVAC. We also discuss the importance of the Diamond Contractor Scorecard.

Tech Talk Episode 21: Troubleshooting the Heating System on a ReliaTel Controlled Rooftop

Tech Talk Episode 21: Troubleshooting the Heating System on a ReliaTel Controlled Rooftop

February 28, 2019

Ken Gott is back on "Torrice Tech Talk" and is discussing how to troubleshoot the heating system on a ReliaTel controlled rooftop unit.

Episode 24: Commercial Leasing & Rebate Programs

Episode 24: Commercial Leasing & Rebate Programs

February 27, 2019

We cover everything you need to know about the Commercial Leasing and Commercial Rebate Programs with American Standard and Trane as we welcome S. G. Torrice Territory Manager Jon Corson and Inside Sales Associate Michael Donaghey Jr. to "Torrice Talk".

Tech Talk Episode 20: Flame Rectification Systems in Gas Burning Furnaces

Tech Talk Episode 20: Flame Rectification Systems in Gas Burning Furnaces

February 21, 2019
We bring Russell Lattime back to "Torrice Tech Talk" to discuss the flame rectification systems for Trane & American Standard Heating & Air Conditioning gas burning furnaces.
Episode 23: Extended Warranty Programs with JB & Associates

Episode 23: Extended Warranty Programs with JB & Associates

February 20, 2019

We welcome Cody Grant of JB & Associates to "Torrice Talk" to discuss their extended warranty programs that can help protect equipment and labor for years after installation.

Episode 22: Features & Benefits of Installing the Foundation Light Commercial Unit

Episode 22: Features & Benefits of Installing the Foundation Light Commercial Unit

February 13, 2019

The new Foundation Light Commercial Unit is an efficient, economical solution for rooftop installations or replacements - and it doesn't need a curb adapter in many situations! We welcome Meg Rice and Greg Walters from Ingersoll Rand on to "Torrice Talk" to discuss the innovations and benefits of installing the Foundation Light Commercial Unit.

Tech Talk Episode 19: Understanding & Troubleshooting the 80 Volt Ignition System on Trane & American Standard Furnaces

Tech Talk Episode 19: Understanding & Troubleshooting the 80 Volt Ignition System on Trane & American Standard Furnaces

February 7, 2019

We welcome Ken Gott back to "Torrice Tech Talk" to discuss a common problem: Understanding & Troubleshooting the 80 Volt Ignition System on Trane & American Standard Furnaces. 

Episode 21: Innovations and Benefits of Mitsubishi Ductless Equipment

Episode 21: Innovations and Benefits of Mitsubishi Ductless Equipment

February 6, 2019

On this "Torrice Talk", we welcome in David Hazel - the Northeast Business Unit Sales Manager for Mitsubishi Electric Trane HVAC - to discuss recent innovations in Mitsubishi Electric Trane ductless equipment, programs to help enrich dealers businesses and the benefits these innovations and programs present.

Episode 20: Exploring the New Rebate Structure for 2019

Episode 20: Exploring the New Rebate Structure for 2019

January 30, 2019

We welcome in Brian Cristman, the President of ACA New England, and Chris Morin, the 2nd Vice President of ACA New England, to "Torrice Talk" to discuss the end of the Mass CEC rebate program and the transition to Mass Save rebate program. We discuss the requirements and tiered levels of rebates in the new program. **REMINDER**: The Mass CEC rebate program ends March 20, 2019.

Episode 19: The Benefits of Joining ACA New England

Episode 19: The Benefits of Joining ACA New England

January 23, 2019

On this "Torrice Talk" we discuss the benefits of joining the Air Conditioners Association of New England - better known as ACA New England - with their Vice President Doug Hamilton of Central Cooling and Heating and board member Michael Donaghey of the S. G. Torrice Company.

Tech Talk Episode 18: Inverter Compressor Operation & Testing

Tech Talk Episode 18: Inverter Compressor Operation & Testing

January 17, 2019

Inverter technology is very important to know for today's HVAC technicians. Phil Valpey is back on Torrice Tech Talk to discuss the operation and testing for inverter compressors on new air conditioners and heat pumps.

Episode 18: Completing a Load Calculation with the S. G. Torrice Company

Episode 18: Completing a Load Calculation with the S. G. Torrice Company

January 16, 2019

We welcome Inside Sales Associate Michael Donaghey Jr. onto "Torrice Talk" to discuss the steps to take and the benefits of completing a load calculation with the S. G. Torrice Company.

Tech Talk Episode 17: Pressure Testing & Evacuation for New Systems and Repairs

Tech Talk Episode 17: Pressure Testing & Evacuation for New Systems and Repairs

January 10, 2019

We welcome back Russell Latime to "Torrice Tech Talk" to discuss the correct way to perform pressure tests and evacuations for Mitsubishi Electric Cooling & Heating, American Standard and Trane air conditioning units.

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