Torrice Talk & Torrice Tech Talk
Tech Talk Episode 51: Preparing Technicians for Heating Season

Tech Talk Episode 51: Preparing Technicians for Heating Season

September 3, 2020

We welcome in S. G. Torrice Territory Manager John Souza to discuss how technicians should be preparing for heating season plus what they need in their tech bags for service calls.

Episode 78: Stock Your Truck for Heating Season

Episode 78: Stock Your Truck for Heating Season

September 2, 2020

We welcome Jay Seitz, the Northeast Regional Manager for Independent Distribution representing all American Standard and Trane Equipment and Parts at Trane Technologies, to discuss what parts are essential to have on your van or truck for heating season, plus why stocking your shop and preseason buys are so important to the success of your business.

Episode 77: Three Tips to Increase your Profits

Episode 77: Three Tips to Increase your Profits

August 19, 2020

We welcome back Sean Singleton, the Director of Business Development at Payzerware, to discuss three helpful tips to increase your company's profits.

Episode 76 - An Introduction to Service Fusion

Episode 76 - An Introduction to Service Fusion

August 12, 2020

We welcome Jeremy O'Hara, the Director of Partnerships at Service Fusion, to introduce the Service Fusion All-In-One Field Service Management Software.

Tech Talk Episode 50: Heat Pump Terminology and Operation

Tech Talk Episode 50: Heat Pump Terminology and Operation

August 6, 2020

We welcome back Russell Lattime to discuss common heat pump terminology and operations that will help lead to a quicker, more efficient technical diagnosis.

Episode 75: Leadership in the Trades

Episode 75: Leadership in the Trades

August 5, 2020

We discuss the unique challenges of being a leader in the HVAC industry along with some different ways to convey leadership in 2020 and beyond with Tom Howard, the VP of Customer Experience at ServiceTitan.

Tech Talk Episode 49: Rooftop Unit Defrost & Low Ambient Cooling

Tech Talk Episode 49: Rooftop Unit Defrost & Low Ambient Cooling

July 30, 2020

We welcome back Ken Gott to discuss the defrost cycle and the basics of low ambient cooling on rooftop units.

Episode 74: Top Three Questions About Consumer Financing (Part 2)

Episode 74: Top Three Questions About Consumer Financing (Part 2)

July 29, 2020

We welcome back Doug Little, President and Co-Founder of Payzer, to continue our discussion on consumer financing. This week, Doug answers the top three questions dealers have about offering financing.

Tech Talk Episode 48: Heat Pump Defrost

Tech Talk Episode 48: Heat Pump Defrost

July 23, 2020

We welcome back Ken Gott to discuss the defrost cycle in heat pumps.

Episode 73 - Top Three Questions About Consumer Financing (Part 1)

Episode 73 - Top Three Questions About Consumer Financing (Part 1)

July 22, 2020

We discuss why your company should offer consumer financing and how to implement financing in part one of a two-part series with Doug Little, President and Co-Founder of Payzer.

Tech Talk Episode 47 - Diagnosing Heat Exchanger Failures

Tech Talk Episode 47 - Diagnosing Heat Exchanger Failures

July 16, 2020

We welcome back Phil Valpey to talk you through testing your system to find and diagnose bad, or cracked heat exchangers.

Episode 72 - RunTru Extended Warranty Program with JB & Associates

Episode 72 - RunTru Extended Warranty Program with JB & Associates

July 15, 2020

We welcome back Cody Grant from JB Warranties to discuss the new RunTru by Trane extended warranty program, exclusively administered by JB Warranties.

Tech Talk Episode 46 - Learning the Kumo Touch MHK2 Wireless Controller

Tech Talk Episode 46 - Learning the Kumo Touch MHK2 Wireless Controller

July 9, 2020

Ken Gott is back on Torrice Tech Talk to discuss the Kumo Touch MHK2 wireless controller for Mitsubishi Electric.

Episode 71 - Discovering Mitsubishi Electric’s MLZ Ceiling Cassette Units

Episode 71 - Discovering Mitsubishi Electric’s MLZ Ceiling Cassette Units

July 8, 2020

We welcome back Chris Morin from Mitsubishi Electric to help provide more information on Mitsubishi Electric's MLZ ceiling cassette series - an innovative one-way ceiling cassette that fits between the studs of homes. We take a deep dive into the full set of features that make this a one-of-a-kind indoor unit for you to sell.

Tech Talk Episode 45 - Setting Up a 3 & 5 Port Branch Box

Tech Talk Episode 45 - Setting Up a 3 & 5 Port Branch Box

July 2, 2020

We bring back Russell Lattime to help walk you through setting up a Branch Box for your Mitsubishi Electric ductless equipment.

Episode 70 - The Importance of Adaptibility in Your Business

Episode 70 - The Importance of Adaptibility in Your Business

July 1, 2020

We welcome Chris Hunter, Director of Customer Relations at ServiceTitan, to Torrice Talk to discuss the importance of Adaptability in your business and why it is so important to be flexible and adapt to the current market as an HVAC business owner. 

Episode 69: Exploring the Payzerware Platform

Episode 69: Exploring the Payzerware Platform

June 24, 2020

We explore Payzerware - a full field management platform for contractors - with Sean Singleton, the Director of Business Development at Payzerware, in this episode of Torrice Talk.

Episode 68: Improve Efficiency with ServiceTitan

Episode 68: Improve Efficiency with ServiceTitan

June 17, 2020

We welcome back Carly Armstrong of ServiceTitan to discuss how you can improve efficiency and help your company thrive with ServiceTitan.

Episode 67: Building Trust With Your Customers

Episode 67: Building Trust With Your Customers

May 26, 2020

We discuss the best ways to build trust with your customers during the uncertain times of the COVID-19 pandemic with Carly Armstrong from ServiceTitan.

Episode 66: Surviving “Corona Chaos”

Episode 66: Surviving “Corona Chaos”

May 18, 2020

We welcome back Carly Armstrong of ServiceTitan to discuss how dealers can survive the current "Corona Chaos" and help their company become a better, more efficient company during the current state of the industry.

Episode 65: Leadership During a Crisis Playbook

Episode 65: Leadership During a Crisis Playbook

May 11, 2020

We discuss effective leadership and go through the "Leadership During a Crisis Playbook" with Carly Armstrong from ServiceTitan on this episode of Torrice Talk.

Episode 64 - Utilizing Your SearchKings Elite Dealer Benefits

Episode 64 - Utilizing Your SearchKings Elite Dealer Benefits

April 29, 2020

We discuss how to utilize your SearchKings benefits package through your American Standard Customer Care or Trane TCS elite dealer programs with Lorne Sederoff from SearchKings.

Episode 63 - Breaking Down the Google Local Services Platform

Episode 63 - Breaking Down the Google Local Services Platform

April 15, 2020

We welcome Lorne Sederoff, Director of Channel Development at SearchKings, back to discuss the Google Local Services platform and the benefits of being Google Guaranteed and receiving leads through Google Local Services.

Episode 62 - An Introduction to SearchKings

Episode 62 - An Introduction to SearchKings

April 8, 2020

We introduce you to SearchKings, a digital marketing firm with a focus on the HVAC market, and the benefits of working with them to take your digital marketing plan to the next level.

Episode 61 - Examining the Digital HVAC Market & Trends During the COVID-19 Pandemic

Episode 61 - Examining the Digital HVAC Market & Trends During the COVID-19 Pandemic

April 2, 2020

We welcome Darryl Margaux, President & Co-Founder of SearchKings, and Lorne Sederoff, Director of Channel Development at SearchKings, to discuss the trends in the digital market for HVAC dealers during the COVID-19 pandemic. They give their expert opinion on how to adjust your digital marketing plan and stay top of mind - and making sure you do not stop advertising despite the current state of the market.

 

Episode 60: Keeping Your Company Relevant Through the COVID-19 Pandemic

Episode 60: Keeping Your Company Relevant Through the COVID-19 Pandemic

March 30, 2020

We welcome back Elaina Wellstead from EB&L Marketing to discuss the current HVAC market and how to market and keep your company relevant through the corona virus (COVID-19) pandemic.

Tech Talk Episode 44: Converting an R22 System to R410A

Tech Talk Episode 44: Converting an R22 System to R410A

March 18, 2020

We discuss converting an old R22 system to R410A and the correct steps to take with Phil Valpey on this Torrice Tech Talk.

Episode 59: Discussing Nexia Dealer Diagnostics Improvements and Updates

Episode 59: Discussing Nexia Dealer Diagnostics Improvements and Updates

March 11, 2020

We welcome AJ Jones, the Dealer Development Specialist for Dealer Diagnostics at Nexia, to Torrice Talk to discuss updates and improvements to the Nexia Dealer Diagnostics web platform that will help dealers diagnose any potential problems in systems more easily, faster and with greater data accuracy.

Episode 58 - Innovations in Furnace Specifications & Design

Episode 58 - Innovations in Furnace Specifications & Design

March 4, 2020

We welcome Kellie Lindenmoyer, the Associate Product Manager for Furnaces at Trane Technologies, and John Bailey, the Furnace Engineering Manager at Trane Technologies, to discuss the future of furnace design as well as innovations in furnace specifications and design.

Episode 57 - Forecasting the HVAC Industry with John Hofmann

Episode 57 - Forecasting the HVAC Industry with John Hofmann

February 26, 2020

We welcome John Hofmann, VP of Independent Distribution for American Standard and Trane, to Torrice talk to discuss an industry forecast. John discusses Trane Technologies, where he sees the HVAC industry evolving in the 2020's and much more!

Episode 56 - Discovering the RenewAire Line of ERV’s

Episode 56 - Discovering the RenewAire Line of ERV’s

February 12, 2020

We welcome Rich Bialobrzewski from RST Thermal onto Torrice Talk to discuss RenewAire products, centering our discussion around Energy Recovery Ventilators (ERV's).

Episode 55: Using Social Media as an Advertising Platform

Episode 55: Using Social Media as an Advertising Platform

February 5, 2020

We analyze how to properly use social media as an advertising tool by welcoming in both Elaina Wellstead and Jeannie Steinbuch from EB&L marketing. We discuss how to create audiences, what to include in ads and more!

Episode 54 - Key Advantages & Specifications of RunTru Furnaces

Episode 54 - Key Advantages & Specifications of RunTru Furnaces

January 31, 2020

We dive into the furnace line for RunTru by Trane, and welcome Kellie Lindenmoyer from Trane to help discuss key features, specs and advantages of the RunTru line of furnaces. Trane and RunTru are trademarks of Trane in the U.S. and other countries.

Episode 53: Key Advantages & Specifications of RunTru Outdoor Units

Episode 53: Key Advantages & Specifications of RunTru Outdoor Units

January 22, 2020

We take a deep dive into outdoor units for RunTru by Trane by exploring the key advantages and specifications of RunTru's Air Conditioners and Heat Pumps.

Episode 52: Why Choose RunTru by Trane

Episode 52: Why Choose RunTru by Trane

January 15, 2020

We continue our discussion on RunTru by Trane by welcoming Patrick Van Deventer back to Torrice Talk. This week, we discuss product features, key benefits of the RunTru product line and the new warranty program.

Episode 51 - Introduction to RunTru by Trane

Episode 51 - Introduction to RunTru by Trane

January 8, 2020

We introduce you to RunTru by Trane on our latest podcast. To do so, we welcome Patrick Van Deventer from Trane as he introduces the newest value equipment line that is backed by Trane.

Episode 50: The Fundamentals of Great Customer Service (Part 2)

Episode 50: The Fundamentals of Great Customer Service (Part 2)

December 18, 2019

We welcome Patty Gillette from Mitsubishi Electric back for part two of our customer service discussion where we break down the best way to set appointments and close calls with potential customers.

Episode 49: The Fundamentals of Great Customer Service (Part 1)

Episode 49: The Fundamentals of Great Customer Service (Part 1)

December 11, 2019

We explore the fundamentals of great customer service with Patty Gillette, Northeast Channel Marketing Manager for Mitsubishi Electric. In part one, we define a customer and go through the 10 rules to abide by in customer service.

Episode 48: Discovering the Google Local Services Platform with SearchKings

Episode 48: Discovering the Google Local Services Platform with SearchKings

December 4, 2019

We welcome Lorne Sederoff from SearchKings to Torrice Talk to introduce HVAC dealers to SearchKings and discuss the Google Local Services program and the Google Guarantee program to help dealers get more leads and "spend their money on their own terms, not Google's".

Episode 47: Utilizing the HVAC Pro Blog

Episode 47: Utilizing the HVAC Pro Blog

November 27, 2019

We welcome Chris Morin, owner of the HVAC Pro Blog, to Torrice Talk to discuss how HVAC contractors can utilize HVACProBlog.com and the training classes offered by Chris.

Episode 46: Learning About the iWave Air Purification System

Episode 46: Learning About the iWave Air Purification System

November 20, 2019

We bring Territory Manager Tyler Cleary back to Torrice Talk to discuss the advantages of installing an iWave air purification system on all of your unitary or ductless HVAC jobs. 

Episode 45: Utilizing S. G. Torrice’s System Selection Tool

Episode 45: Utilizing S. G. Torrice’s System Selection Tool

October 23, 2019

We discuss how to use the System Selection Tool and the benefits it brings to dealers with S. G. Torrice CEO, and founder of the tool, Matt Bedard.

Tech Talk Episode 43 - Introducing the Honeywell RedLink System

Tech Talk Episode 43 - Introducing the Honeywell RedLink System

October 4, 2019

Ken Gott is back on Torrice Tech Talk to discuss using the Honeywell RedLink system for operating a 2-stage furnace with a wireless furnace or a heat pump with a wireless sensor.

Episode 44: Social Media 101

Episode 44: Social Media 101

October 2, 2019

We break down all the major social media platforms with Elaina Burdick Wellstead, President of EB&L Marketing, to help dealers get started on the right path for using social media to promote their HVAC company.

Tech Talk Episode 42: The Best of Year 1 - Torrice Tech Talk

Tech Talk Episode 42: The Best of Year 1 - Torrice Tech Talk

September 5, 2019

We look back at our first year of Torrice Tech Talk on our 1st Anniversary to take you back to some of the best moments.

Episode 43: The Best of Torrice Talk - Year 1

Episode 43: The Best of Torrice Talk - Year 1

September 4, 2019

We look back at our first year of Torrice Talk on our 1st Anniversary to take you back to some of the best moments.

Episode 42: Examining the ServiceTitan Platform

Episode 42: Examining the ServiceTitan Platform

August 21, 2019

We examine the features and services of the ServiceTitan platform to show how it will help your company run more efficiently and lead to more profits. We welcome Garrett Cross from ServiceTitan and John Eccleston of S. G. Torrice to the podcast to explain the platform.

Episode 41: Exploring the S9 & S8 Series Furnaces

Episode 41: Exploring the S9 & S8 Series Furnaces

August 14, 2019

Don Garside is back to help dealers explore the key features and benefits of the S9 & S8 Series furnaces for Trane & American Standard.

Tech Talk Episode 41 - Detecting, Repairing & Preventing Refrigeration Leaks

Tech Talk Episode 41 - Detecting, Repairing & Preventing Refrigeration Leaks

August 8, 2019

Russell Lattime is back to walk through the proper procedure for testing, repairing and preventing refrigeration leaks within your HVAC system.

Episode 40: Exploring & Understanding the Podium Platform

Episode 40: Exploring & Understanding the Podium Platform

August 7, 2019

We bring Director of Sales for Home Services at Podium. Matt Chambers, in to Torrice Talk to discuss the Podium platform and how it can help your company grow and become more convenient for customers to reach.

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